INDUSTRY INSIGHTS

AI is already reshaping freight forwarding, but adoption isn’t without hurdles. Nearly half of the respondents in our Freight Forwarding at a Crossroads: Preparing for 2026 and Beyond report cited lack of internal expertise as their top barrier. The industry is eager,...

2025 was a rollercoaster year for logistics service providers. And not the fun kind. Trade policies shifted almost weekly (and sometimes even faster). Tariffs were announced, paused, renegotiated, and reinstated. The de minimis exemption was suspended. The ripple...

In freight forwarding and logistics, every minute counts. But how many of those minutes are being spent on repetitive tasks that could be sped up by technology? If your team is still manually looking up rates, entering shipment data multiple times, or fielding endless...

Every freight forwarder and warehouse operator knows the scenario all too well. A shipment leaves the warehouse in perfect condition. Hours or days later, the customer claims it arrived damaged. Who’s to blame? Without documentation, the finger often points to the...

Shipping is as complex and demanding as ever, and breakbulk cargo shipping adds a unique set of logistical challenges for freight forwarders. The stakes are high for those who can master these demands: while containerized freight still dominates global shipping,...

The forwarders dominating 2026 will have one thing in common: they’ve mastered automation. But here’s the catch: success won’t come from replacing humans. It will come from using automation as a force multiplier. Human insight will still guide critical decisions,...

Demurrage and detention fees continue to be a top pain point for freight forwarders and shippers alike. With some terminals charging $300 or more per day for demurrage and top carriers billing $320+ per day for late container returns, even a small delay can snowball...

Logistics visibility has moved past being a competitive edge to being a baseline expectation. Yet, despite all the modern dashboards, data feeds, and tracking tools, many freight forwarders are still blindsided by fees, missed milestones, and unhappy customers. Why?...

Freight forwarders and NVOCCs face a lot of every day risks in their business that technology can easily solve.

Speed, visibility, and accuracy are table stakes in logistics. The question isn't whether you need them, it's whether you can deliver them consistently, shipment after shipment, no matter what unexpected challenges pop up along the way. Yet many logistics service...