FREIGHT CUSTOMER EXPERIENCE AND EXECUTION SOFTWARE
DIGITAL FREIGHT PLATFORM
Give your customers a branded, interactive digital experience with all the functions of a digital forwarder in a single application.
FREQUENTLY ASKED QUESTIONS
Provide The Connected Experience Your Customers Want
YOUR CUSTOMERS ARE ONLINE. YOU SHOULD BE TOO.
Digitize your entire customer experience with the Digital Freight Platform by Magaya. Your customers will love the hands-on, insightful, easy-to-use portal, and you’ll benefit from streamlined processes, improved productivity, reduced costs, and an opportunity to grow your business exponentially. Everyone wins.
Significantly improve on your cost-of-sales by letting your customers quote online. Be it spot or contract rates, we will show them the pricing you’ve got setup for them and let them convert their quotes into bookings in just a few clicks. Save time for both your customer and sales staff.
Set up your own schedule site in minutes. We give you the tools to get the carrier data you need, and our smart routing guide automatically picks the allocated one based on the customer’s search criteria. No more maintaining schedules manually or simply foregoing them entirely.
Instant acknowledgements for your customers, and less time keyboard punching for your operators. With the Digital Freight Platform, your customer can turn a schedule, quote, or P/O into a booking in seconds and we’ll push it into Magaya Supply Chain or your TMS/ERP instantly.
Give your customers 360° visibility, 100% of the time, and enable them to take care of their shipments together with your team. With the Digital Freight Platform, your customers will have a full view of their running shipments with you.
Tracking and Visibility
Your customers will always know the whereabouts of their important shipments, without having to pick up the phone or send endless emails. You have full control over what milestones to show them. Customers can receive notifications to alert them when a milestone is updated or reached.
Maintaining visibility of many shipments, across multiple vendors, regions, and products is made easy with built-in reporting. Customers can create their own reports, analyzing of any part of their business with you, and we’ll even email them their reports on a regular basis.
Become a Digital Forwarder
IT’S EASIER THAN YOU THINK AND MORE IMPORTANT THAN EVER.
The benefits of digitization help more and more forwarders secure valuable market share in an ever-changing environment. A customer-facing digital freight platform is a must-have for success in today’s connected world.
Diversify and Grow Your Sales Channels
Would you rather have your sales staff answering multiple quote requests and other email/phone inquiries all day long, or have them discovering new strategic opportunities for your business to grow? By automating the repetitive tasks related to the sales cycle, your team has more time to work on generating new business, increasing customer satisfaction, and uncovering new opportunities for upsell, cross-sell, and partnerships.
Improve the Customer Experience
From tracking their Uber ride to following up on Amazon orders, your customers have come to expect visibility and control in their lives. Digitally enhanced visibility has changed everyone’s expectations when interacting with a brand, and this is now also defining customer expectations in shipping. With the Digital Freight Platform, your customers will enjoy full tracking visibility and an immersive digital experience from quote to booking and beyond.
Works Seamlessly with Magaya
The Digital Freight Platform works perfectly with the Magaya Ecosystem, ensuring a single source of the truth and giving you a complete logistics operations and customer experience platform to automate and digitize every aspect of your business. Alternatively, you can connect with the ERP, TMS, or other back-end of your choice thanks to the platform’s API-driven agnostic connectivity approach.
Take the Complexity Out of Rate Management
Our integrated rate management is a game changer for your business. You can manage and analyze your global buying tariffs, pull direct carrier integrations for contract and spot rates, view and apply surcharges, free time, future GRIs and more. Your team can identify the best provider per trade lane and set them as a base and always be in the know as to who the best vendor is, based on price and transit time.
Frequently Asked Questions About the Digital Freight Platform
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1. What, exactly, is a digital freight platform? Is it the same as a customer portal?
The Digital Freight Platform provides logistics service providers with a customizable, white-label, customer-facing web portal, delivering a branded digital experience for your customers with all the functions of a digital forwarder in one application including schedules, rates (quoting), booking, tracking, viewing important documents, and reporting on all activities. The Digital Freight Platform database contains the most comprehensive records for sailing schedules for FCL, LCL, and air and its out-of-the-box integrations enable quotes, shipments, milestones, and other data to remain synchronized, ensuring a single source of the truth.
2. What makes the Magaya Digital Freight Platform the best freight customer experience software on the market?
The Digital Freight Platform allows Magaya to deliver the single, most comprehensive digital freight execution platform on the market today. From a single, customer-branded platform, Magaya can now provide complete digitization of everything from rates and quotes to shipping and warehousing operations, compliance, customer experience, and more. Freight forwarders can go from quote to booking within minutes and easily manage and track shipments through a collaborative, modern user interface. The combined power of the Digital Freight Platform front-end for customers with Magaya Supply Chain, Catapult Rate Management by Magaya, and ACELYNK ABI by Magaya on the back-end provides freight forwarders with the cutting-edge technology needed to get ahead in a rapidly-evolving, competitive market.
3. I'm not sure I really need a digital freight platform. How do I know I'm ready to digitize my operations?
As a logistics service provider, you’re faced with rising customer expectations, growing competition, and increasing complexity in your field. Conducting business by email and phone simply won’t cut it anymore: your customers want more autonomy, visibility, and control, and you need to find ways to get more done in a day and process more shipments, faster. The Digital Freight Platform solves all of these challenges and more, providing you with a branded, self-service web portal for your customers, automating the routine transactions that take up so much of your team’s time today.
4. Is the Digital Freight Platform a SaaS solution?
Fully hosted in the cloud, the Digital Freight Platform is available as a subscription-based license, so you can focus on running your supply chain business instead of managing technical hardware and software systems.
5. Do I need Magaya Supply Chain to use the Digital Freight Platform?
No, the Digital Freight Platform can be used with the TMS, ERP, or other end system of your choice thanks to its API-driven agnostic connectivity approach.
Magaya has acquired Qwyk, an industry-leading, cloud-based digital freight forwarder platform, and SimpliShip, a freight marketplace platform focused on API connectivity and freight procurement innovation
There are many digital solutions available to improve the speed, efficiency, and accuracy of your day-to-day forwarding and logistics operations. In this guide, we cover eight key freight technology offerings that will benefit your company and boost customer satisfaction.
Let’s get started! We’ll show you how.
There are no limits to your growth with the Digital Freight Platform.
Book a demo and we’ll show you why the Digital Freight Platform is your clear choice for customer experience and execution.