FREIGHT CUSTOMER EXPERIENCE AND EXECUTION SOFTWARE

DIGITAL FREIGHT PORTAL

Give your customers a branded, interactive digital experience with all the functions of a digital forwarder in a single solution.

FEATURES OVERVIEW

KEY
BENEFITS

FREQUENTLY ASKED QUESTIONS

RELATED
RESOURCES

Provide The Connected Experience Your Customers Want

YOUR CUSTOMERS ARE ONLINE. YOU SHOULD BE TOO.

Digitize your entire customer experience with the Magaya Digital Freight Portal. Your customers will love the hands-on, insightful, easy-to-use portal, and you’ll benefit from streamlined processes, improved productivity, reduced costs, and an opportunity to grow your business exponentially. Everyone wins.

 The Magaya Digital Freight Portal gets you quickly established as a digital freight forwarder to deliver the transparency, control, and ease of use that modern customers expect. From schedules to quotes, bookings, and reporting, we’ve got you covered with a branded and customized web portal that will set your business apart from the rest.

dfp quotations 1

Quotations

Reduce your cost-of-sales and conversion times with online quotations.

dfp schedules 1

Schedules

Give your customers better visibility into the services you offer.

dfp bookings

Bookings

Faster, more efficient, easier bookings – all online.

dfp shipments

Shipments

Direct collaboration between your customers and your team.

dfp tracking 1

Tracking and Visibility

Let your customers track their shipments without having to send emails or make calls.
reports

Reporting

Shippers needs data, lots of it. Enable them to build, download, and even schedule their own reports for all transactions with you. Your customers will love you for it.

Quotations

Significantly improve on your cost-of-sales by letting your customers quote online. Be it spot or contract rates, we will show them the pricing you’ve got setup for them and let them convert their quotes into bookings in just a few clicks. Save time for both your customer and sales staff.

Schedules

Set up your own schedule site in minutes. We give you the tools to get the carrier data you need, and our smart routing guide automatically picks the allocated one based on the customer’s search criteria. No more maintaining schedules manually or simply foregoing them entirely.

Bookings

Instant acknowledgments for your customers, and less time keyboard punching for your operators. With the Digital Freight Portal, your customer can turn a schedule, quote, or P/O into a booking in seconds and we’ll push it into Magaya Supply Chain or your TMS/ERP instantly.

Shipments

Give your customers 360° visibility, 100% of the time, and enable them to take care of their shipments together with your team. With the Digital Freight Portal, your customers will have a full view of their running shipments with you.

Tracking and Visibility

Your customers will always know the whereabouts of their important shipments, without having to pick up the phone or send endless emails. You have full control over what milestones to show them. Customers can receive notifications to alert them when a milestone is updated or reached.

Reporting

Maintaining visibility of many shipments, across multiple vendors, regions, and products is made easy with built-in reporting. Customers can create their own reports, analyzing of any part of their business with you, and we’ll even email them their reports on a regular basis.

Become a Digital Forwarder

IT’S EASIER THAN YOU THINK AND MORE IMPORTANT THAN EVER.

The benefits of digitization help more and more forwarders secure valuable market share in an ever-changing environment. A customer-facing digital freight portal is a must-have for success in today’s connected world.

 The Magaya Digital Freight Portal works out-of-the-box in perfect harmony with Catapult QMS by Magaya and Magaya Supply Chain, giving you the most comprehensive and feature-rich customer-facing freight platform on the market today.  The portal provides your team with the tools to easily manage schedules with granular control, respond to an RFQ with an offer from within the portal, follow up on your shipments, manage margins and provide customized pricing, identify your best rates per trade lane, and so much more.


Productivity-Boosting Logistics Software

Diversify and Grow Your Sales Channels

Would you rather have your sales staff answering multiple quote requests and other email/phone inquiries all day long, or have them discovering new strategic opportunities for your business to grow? By automating the repetitive tasks related to the sales cycle, your team has more time to work on generating new business, increasing customer satisfaction, and uncovering new opportunities for upsell, cross-sell, and partnerships.

customer experience icon

Improve the Customer Experience

From tracking their Uber ride to following up on Amazon orders, your customers have come to expect visibility and control in their lives. Digitally enhanced visibility has changed everyone’s expectations when interacting with a brand, and this is now also defining customer expectations in shipping. With the Digital Freight Portal, your customers will enjoy full tracking visibility and an immersive digital experience from quote to booking and beyond.

Magaya Icons Deployment 1 1 1 1

Works Seamlessly with Magaya

The portal works perfectly with the Magaya Digital Freight Platform, ensuring a single source of the truth and giving you a complete logistics operations and customer experience platform to automate and digitize every aspect of your business. Alternatively, you can connect with the ERP, TMS, or other back-end of your choice thanks to the portal’s API-driven agnostic connectivity approach. 

Magaya Icons Value Customer Succes

Take the Complexity Out of Rate Management

Our integrated rate management is a game changer for your business.  You can manage and analyze your global buying tariffs, pull direct carrier integrations for contract and spot rates, view and apply surcharges, free time, future GRIs and more. Your team can identify the best provider per trade lane and set them as a base and always be in the know as to who the best vendor is, based on price and transit time.

Frequently Asked Questions About the Magaya Digital Freight Portal

Click on the + next to each question to display the answer.

Still can’t find the answer you’re looking for? We’re always happy to assist! Just schedule a demo and we’ll connect you with one of our solution experts. 

1. What, exactly, is a digital freight portal? Is it the same as a customer portal?

The Magaya Digital Freight Portal provides logistics service providers with a customizable, white-label, customer-facing web portal, delivering a branded digital experience for your customers with all the functions of a digital forwarder in one application including schedules, rates (quoting), booking, tracking, viewing important documents, and reporting on all activities. The Magaya Digital Freight Portal database contains the most comprehensive records for sailing schedules for FCL, LCL, and air and its out-of-the-box integrations enable quotes, shipments, milestones, and other data to remain synchronized, ensuring a single source of the truth.

2. What makes the Magaya Digital Freight Portal the best freight customer experience software on the market?

The Magaya Digital Freight Portal delivers the single, most comprehensive digital freight execution portal on the market today. From a single, customer-branded portal, Magaya can now provide complete digitization of everything from rates and quotes to shipping and warehousing operations, compliance, customer experience, and more. Freight forwarders can go from quote to booking within minutes and easily manage and track shipments through a collaborative, modern user interface. The combined power of the Magaya Digital Freight Portal front-end for customers with Magaya Supply Chain,  Catapult Rate Management by Magaya, and ACELYNK ABI by Magaya on the back-end provides freight forwarders with the cutting-edge technology needed to get ahead in a rapidly-evolving, competitive market.

3. I'm not sure I really need a digital freight portal. How do I know I'm ready to digitize my operations?

As a logistics service provider, you’re faced with rising customer expectations, growing competition, and increasing complexity in your field. Conducting business by email and phone simply won’t cut it anymore: your customers want more autonomy, visibility, and control, and you need to find ways to get more done in a day and process more shipments, faster. The Magaya Digital Freight Portal solves all of these challenges and more, providing you with a branded, self-service web portal for your customers, automating the routine transactions that take up so much of your team’s time today.

4. Is the Magaya Digital Freight Portal a SaaS solution?

Fully hosted in the cloud, the Magaya Digital Freight Portal is available as a subscription-based license, so you can focus on running your supply chain business instead of managing technical hardware and software systems. 

5. Do I need Magaya Supply Chain to use the Magaya Digital Freight Portal?

No, the Magaya Digital Freight Portal can be used with the TMS, ERP, or other end system of your choice thanks to its API-driven agnostic connectivity approach.

Related Resources

Digital Freight Portal

DATA SHEET: Digital Freight Portal

Learn more about the features and benefits of the Digital Freight Portal, the customizable branded portal that gets you quickly established as a digital forwarder.

>> DOWNLOAD HERE

best freight forwarding software

PRESS RELEASE: Magaya Acquires Qwyk and SimpliShip

Magaya has acquired Qwyk, an industry-leading, cloud-based digital freight forwarder portal, and SimpliShip, a freight marketplace focused on API connectivity and freight procurement innovation

>> READ HERE

The Freight Forwarder's Guide to Digitization

GUIDE: The Freight Forwarder's Guide to Digitization

There are many digital solutions available to improve the speed, efficiency, and accuracy of your day-to-day forwarding and logistics operations. In this guide, we cover eight key freight technology offerings that will benefit your company and boost customer satisfaction.

>> DOWNLOAD HERE

Logistics Company Happy Customer

ARTICLE: 3 Ways Your Logistics Company can Deliver an Outstanding Customer Experience

As the old adage goes, “the customer is king.” With the rise of social media, bad experiences can go viral in the blink of an eye. One keyboard warrior can bring down the hard-earned reputation of a whole business in just a few keystrokes.

>> READ HERE

Let’s get started! We’ll show you how.

There are no limits to your growth with the Digital Freight Portal.
Book a demo and we’ll show you why the Digital Freight Portal is your clear choice for customer experience and execution.