7 Surefire Signs It’s Time to Update Your Freight Forwarding Software

by | Industry

Technology has made some remarkable advancements in recent years, providing modern solutions to improve so many aspects of our personal and professional lives. And yet, if you’ve ever felt nervous about selecting and adopting new technology, you’re not alone: only 16 percent of the population is considered to be an early adopter or innovator.

The rest of us prefer to sit back and observe to see how new technology works – out “in the wild.” When it comes to digital transformation at work, there is a fine balance to strike between being cautious and doing your due diligence… and waiting so long that your competition takes the lead, and you miss out on tangible benefits.

What’s the cost of doing nothing?

It’s true: purchasing new software comes at a price. However, when it comes to living with aging or obsolete freight forwarding software, you are also paying a price every day through eroding profit margins, poor customer service, productivity losses, higher risk of errors, and more.

Have you ever attempted to take on a home renovation without the right tools? It can take you ten times longer and yield downright unattractive or even dangerous results. It’s the same with your freight management system: if you’re trying to run a modern, flourishing, competitive business without the right software foundation, you’re going to face some major struggles. It doesn’t have to be so hard.

Is your freight software (or lack thereof) holding you back? Here are a few surefire signs.


Signs Your Freight Forwarding Software Needs Replacement


1 – You are lacking real-time visibility

In the freight forwarding business, as with other logistics and supply chain companies, time is of the essence. With today’s consumers having sky-high expectations when it comes to delivery speed, freight forwarders are in a race to get the shipment from origin to destination first.

If you don’t have real-time visibility of your cargo at every step of the supply chain, you’re falling behind. Up-to-the-minute tracking data lets you get your cargo where it needs to go and gives you greater accuracy to make wiser ordering and fulfillment decisions.

Consider modernizing your tech stack with Magaya Supply Chain, easily consolidating everything you need to run your business efficiently, work collaboratively, and gain full real-time visibility – all in a single, cloud-based supply chain software solution.


2 – Your customer service is overloaded

Your customers trust you to be the expert in freight forwarding, but they still need visibility when it comes to their cargo. They have questions to answer and deadlines to meet, so they need to know when shipment A is arriving at point B and if there are any potential delays along the way. If your customer service team is getting bogged down by calls and e-mails, you need to know that there is a better way to keep customers informed – proactively!

Digitize your entire customer experience with the Magaya Digital Freight Portal. This digital forwarder solution lets customers answer their own questions, 24/7 and from their own mobile device. It’s a true win-win: you don’t spend all day answering calls and emails, and your customers are thrilled with the visibility and convenience of the app. From schedules to quotes, bookings, and reporting, we’ve got you covered with a branded digital freight forwarding platform that will set your business apart from the rest. You gain fast ROI on this kind of self-service tracking technology with productivity gains and customer loyalty: it’s a sure bet!


3 – You have a paperwork backlog

Bureaucracy. It comes with the territory as a freight forwarder. From customs forms to customer invoices, you’ve got an endless queue of forms to fill, each with its own requirements and deadlines. If you’re still conducting business by email or fax, you’re adding needless steps to an already complex process, wasting precious time and risking introducing costly errors.

A modern freight forwarding system will allow you to connect with various agents, agencies, and third-party software to exchange data and documents instantly. Built-in automation capabilities reduce redundant keystrokes and, in turn, save time while preventing errors.

In addition to saving you time, a modern supply chain network like the Magaya Network also protects you and your stakeholders with a secure, encrypted data exchange.


4 – You’re suffering from recurrent IT headaches

You’re in the freight forwarding business – not computer maintenance! If you’re managing old, self-hosted software on your own servers, then you know that when something goes wrong, it can bring your whole business to a halt. Time spent troubleshooting hardware and software is such a waste. Modern, cloud-based freight forwarding software frees you from IT headaches, taking the cumbersome tasks of server and software maintenance, upgrades, security, and more off your hands.

Cloud-based supply chain software has a predictable cost structure: no midnight surprises when a server suddenly dies on you. Plus, you’ll benefit from a lower total cost of ownership and the freedom to focus on what really matters to your business: your customers.

customs broker looking stressed

5 – Limited integration capabilities are holding you back from a unified supply chain

In the rapidly evolving landscape of logistics technology, the ability to integrate seamlessly with new technologies is paramount. Modern freight forwarding software should be adaptable, and able to communicate via APIs with all the various systems you may use, from ERP to accounting and more.

After all, keeping up with the demands of modern supply chains requires masterful orchestration between various stakeholders and systems. Adopting a unified approach is not only about technology integration; it’s about creating a more responsive, agile, efficient, and customer-centric supply chain.

Therefore, an update may be necessary if your current system cannot easily connect with these advanced tools, which are becoming essential for staying competitive in the global market.

Magaya developed its API as an XML Web Service, and it can be used with the most popular programming languages, such as Visual Basic, C#, Java, and C++, keeping you connected.


6 – Scalability issues mean that you have simply outgrown your old software

It’s no secret that as businesses expand, the demand placed on their operational tools increases. If your current freight forwarding software struggles to handle higher volumes of transactions or cannot support expansion into new markets or services, it may hinder your growth potential.

Upgrading to a more robust system that can scale with your business is crucial. Look for signs like slow system responses during peak times or difficulties in managing multiple currencies or languages, which indicate that your current software is reaching its limits.


7 – Security Enhancements

Cybersecurity is a critical concern in the digital age, especially for industries dealing with sensitive information like freight forwarding, with a recent report finding that as many as 1 in 5 businesses in logistics and transport are likely to experience a cyber incident. These attacks are on the rise, can be extremely costly and detrimental to a business’s reputation, and older software often lacks the defenses needed to protect against the newest cyber threats, which evolve all the time.

Regular updates are essential to patch security vulnerabilities and protect your data from unauthorized access. Additionally, new software versions often come with improved compliance features to meet the latest industry regulations and standards, ensuring your operations are not only secure but also legally compliant.

In our technology-driven world, staying updated with the latest freight forwarding software isn’t just an option—it’s a necessity. By recognizing the signs that your current system no longer meets your business needs, you can make an informed decision to upgrade. This transition not only safeguards your operations against inefficiencies and cyber threats but also empowers you to deliver exceptional service. Embrace these technological advancements and ensure that your business remains competitive, scalable, and secure in the evolving logistics landscape.

Ready to digitize and modernize your freight forwarding operations?

See how Magaya can help.