Supporting Your Business is Our Business
As a Magaya customer, you gain access to our world-class, dedicated customer support team that not only knows the Magaya supply chain management software but also understands your business and the needs of the industry. Our support personnel are fully trained in-house Magaya employees, and each customer is assigned a team of two dedicated support specialists with strong Magaya and IT technical knowledge as well as industry expertise.
Customer support is included at no added cost with your Magaya subscription and is available Monday thru Friday from 7:00 AM to 8:00 PM EST (Normal support hours of operations) and Saturday (for emergencies) from 8:00 AM to 12:00 PM EST.
Issues can be logged and tracked right from the Magaya software or by phone. If we can’t resolve your issue immediately, our agents will escalate the ticket and provide you with an estimated solution time frame. We are proud that our average waiting time is less than five minutes during normal hours of operations.
Magaya On Call is a new 24/7 support program that connects you with a Magaya support specialist anytime, day or night. Wherever you are, whatever your time zone, live technical support is just a phone call away.
Download the solution sheet to learn more.
Our Customers Love Our Support Team
Don’t take our word for it… hear it from our customers! Here’s what our customer, access freight forwarders, had to say about our superstar support team member, Orlando:
“Orlando is a real partner seeing the process through until it is resolved, always aiming for the solution and customer satisfaction. He doesn’t stop until he has an answer. If he doesn’t know the answer, then he goes out of his way to find the resolution – which makes the experience of working with him very effective and satisfying.
The diligence and dedication demonstrated by Orlando in addition to a well balanced mix of technical and people skills makes him one of the best professionals in his field with whom I have had the pleasure to work. He is smart, quick and articulate besides being very personable which, to me, is a great plus when dealing with technical professionals.
He is clear and objective on his explanations, so it’s easy to follow them. He is quick to take action and do what needs to be done to fix the problem and always with a great professional and pleasant demeanor.
I believe he is a great asset to your company and I am very happy he is assigned to our account. Even though we work for different companies I feel he is part of our team. I congratulate and wish him a very promising future.”