Magaya Appoints Dawn Russell as Chief Operating Officer
Miami, FL – March 27, 2025 – Magaya, the leading freight management platform for logistics service providers, today announced the promotion of Chief Customer Officer (CCO) Dawn Russell to the role of Chief Operating Officer (COO). As COO, Dawn will continue leading customer support and professional services while also overseeing technology and software engineering. This alignment creates a direct connection between product development and customer needs, ensuring Magaya solutions continue to evolve to address the real-world challenges its customers face.
“Dawn’s laser focus on customer success coupled with her results-oriented mindset make her an ideal candidate for this new role at Magaya,” said Gary Nemmers, Magaya CEO. “She will ensure that the teams building the software are closely aligned with those who support and implement it, leading to faster issue resolution, more intuitive product enhancements, and a seamless customer experience. It’s a win-win for all stakeholders.”
With engineering, customer support, and professional services streamlined under a single leader, feedback from the front line flows directly into engineering, so improvements are prioritized according to the needs of the market. It also means smoother implementations, fewer roadblocks, and a more proactive approach to problem-solving.
A Six Sigma Black Belt certified professional, Dawn joined Magaya as CCO early last year and brings more than a decade of software industry customer success and operations leadership experience to her role. “I’m excited to step into this new role and broaden my responsibilities to include technology and software engineering. Bringing customer support, professional services, and technology together under one umbrella strengthens our ability to deliver solutions that truly meet our customers’ needs. I look forward to working even more closely with our talented teams to drive innovation and deliver software that helps logistics service providers grow faster,” stated Dawn.
About Magaya
Magaya, the number one freight management platform for logistics service providers, is Moving Freight Forward with a Digital Freight Platform that optimizes the entire origin-to-destination supply chain through flexible, interoperable, and modular cloud-based software. Whether used together as an integrated suite or independently, Magaya solutions enable businesses of all sizes to simplify complex logistics processes, enhance the customer experience, and grow revenues alongside profits. At Magaya, we are passionately devoted to our customers’ success and don’t hesitate to go the extra mile. There are no limits to your growth with Magaya. Visit magaya.com to learn more.
###