What we Learned in the First-Ever G2 Grid® Report for Freight Management Software

by | Industry

Reflecting an acceleration in the adoption of freight management software by freight forwarders, 3PLs, NVOCCs, and other logistics service providers (LSPs), G2 has published its first-ever Grid® Report for Freight Management, and Magaya is thrilled to be named a Leader in this inaugural report.

What’s going on in the world of freight management software?

Why are more LSPs turning to digitization and automation software to support their business objectives? The freight forwarding industry has been slow to warm to the adoption of new technologies as compared to other sectors, but external factors are now forcing more businesses to modernize. As we all get accustomed to technology proliferating our everyday lives, consumer expectations have risen, and customers expect the same digital-first experience when dealing with a freight forwarder as they do when they order essentials from Amazon. Doing business by fax, phone, and email isn’t cutting it anymore for today’s digitally-savvy consumers.

In addition to handling increasingly high customer expectations, LSPs are also faced with skyrocketing shipping prices, unforeseen port delays, and complex import/export regulations. It’s a lot to keep track of, and the old way of working with spreadsheets and emails isn’t feasible.

As new players in the industry turn to technology for their competitive advantage, more businesses are taking note. And that’s where freight management software comes in.


How does G2 compile its rankings?

“The Grid® represents the democratic voice of real freight forwarding software users, rather than the subjective opinion of one analyst,” said Tom Pringle, VP Market Research at G2. “Magaya’s Leader ranking is a testament to the company’s success in customer satisfaction, product direction, and market penetration.”

Magaya Supply Chain achieved the coveted Leader ranking on the Summer 2021 Grid® Report for Freight Management by receiving positive reviews, with 4.6 stars out of 5 from more than 60 verified users.

According to G2, “G2 rates products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. We apply a unique algorithm (v3.0) to this data to calculate the Satisfaction and Market Presence scores in real time.”


How did Magaya rank?

medal-2As a Leader in the Grid Report for Freight Management software, Magaya earned both high ratings from G2 users as well as strong Market Presence scores.

Here’s a sampling of Magaya’s scores:

  • Likelihood to recommend: 91%
  • Ease of doing business with: 93%
  • Product going in right direction: 97%
  • Average user adoption: 91%

Magaya Supply Chain enables modern freight forwarders to seamlessly exchange data in real-time and manage comprehensive logistics, warehouse management, and supply chain operations in a single platform. From creating a freight quote to completing the necessary customs documentation, performing warehouse management procedures, and last-mile logistics, Magaya Supply Chain is the freight management system trusted by thousands of logistics companies worldwide.

The high scores in the G2 report not only demonstrate Magaya’s commitment to developing supply chain management software that helps the world’s LSPs grow, but also our outstanding expert customer service. One of the things that sets Magaya apart from many other freight software providers is that our support is managed in-house, by experienced and knowledgeable Magaya employees, based in our Miami, USA headquarters. When you call Magaya for assistance, you speak with a real Magaya employee.


What do Magaya customers say makes us stand out as the best freight management software?

Here are some excerpts from recent reviews customers have left on G2:

“The Magaya software and team make it easier for small cargo and logistics companies to have a chance against the competition.”

“The system is very dynamic and flexible, with multiple ways of doing any one thing, which makes it easy to work to your own preference.”

“Streamlines all our processes from sales, to shipment management, documentation, accounting, and reporting.”

“It was easy to adopt and has become the core of our daily operations. Customer service has been helpful and responsive.”

“I’ve worked with Magaya not only in my current company but in another one before and I like the fact that they are constantly evolving and take into consideration our recommendations.”


Learn more about what real users have to say (or leave your own review of Magaya Supply Chain) on G2’s Magaya Supply Chain review page! To read the full Summer 2021 Grid® Report for Freight Management, click here.

Ready to digitize and modernize your freight management operations?

See how Magaya can help.